Understanding your Completion Rate

Whether you post a task or you're due to complete one, your commitment to the task is important to all Gigley members and helps to promote trust within the Gigley community.

The Completion Rate measures how reliable and committed you are. Every member has two Completion Rates; one for the percentage of tasks completed as an Gigley Worker, and the other for the percentage of tasks completed as a Job Poster.

A high Completion Rate shows that you’re very reliable and able to get tasks completed. This builds your reputation and helps you to stand out when making an offer or posting a task.

A low Completion Rate means you’re frequently cancelling tasks. This creates a negative experience for other members and doesn’t follow the Community Guidelines nor reflect our values.

A low Completion Rate puts you at risk of being restricted or suspended from the Gigley platform.

How is the Completion Rate calculated?

Gigley Worker Completion Rate – is the percentage of completed tasks out of the total that you had your offer accepted on and were expected to completed.

If you request a cancellation however the cancellation is because the other party is not able to complete the task, your Completion Rate will not be affected. Only if you cause the task cancellation will your Completion Rate be affected.

A task cancellation is deemed to be caused by the Gigley Worker if the Gigley Worker is unable to complete a task that has been assigned to them. If the Job Poster decides not to proceed with the task after having assigned the task, then the task cancellation is recorded as caused by the Job Poster. 

Where can I view my completion rate?

The Completion Rate is visible on a member’s public profile.

What happens if I have a low completion rate?

If your Completion Rate is consistently low, it means you’re frequently cancelling tasks, which creates a negative experience for other members. A low Completion Rate puts you at risk of being restricted or suspended from the Gigley platform.

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